Privacy Policy
1.1 Personal Information Collection
While using our website services, we may collect your basic information, including but not limited to your name, contact details, full address, email address, and payment information.
We collect this information to provide you with better and more personalized services, such as smooth order processing, convenient payment, timely after-sales support, and personalized tea recommendations based on your preferences.
We only collect personal information that is directly related to our services and necessary for service delivery, ensuring that the collection process is legal and proper.
1.2 Personal Information Usage
The collected personal information will only be used for purposes that we have clearly informed you about, such as providing website services, improving user experience, and conducting reasonable marketing activities.
Without your explicit consent, we will not use your personal information for any other purpose, nor will we disclose it to third parties, except in the following circumstances:
To complete order-related services, we may share necessary information with service providers such as payment processors or logistics partners. These providers are bound by strict confidentiality agreements and can only process your data within the agreed scope.
When required by law, such as complying with court orders, regulatory requirements, or protecting our legal rights, property, and safety.
1.3 Information Storage & Security
We have adopted necessary technical and management measures to ensure the safe storage and transmission of your personal information.
Sensitive data will be encrypted to prevent unauthorized access or leakage.
We also perform regular security audits to detect and fix potential vulnerabilities.
1.4 User Rights
You have the right to access, correct, or delete your personal information.
You may also refuse certain data collection, but this might affect your experience and access to some website features.
1.5 Policy Changes
We reserve the right to modify this privacy policy without affecting your legal rights.
Any updates will be announced in a prominent position on our website, allowing you to decide whether to continue using our services.
Shipping Policy
We offer worldwide delivery via express and registered airmail, with transparent shipping fees calculated at checkout. Delivery times vary by method and destination. Customers are responsible for any applicable import taxes or duties. Tracking details are provided for every order.
Shipping Policy
1. International Shipping Scope & Methods
Our tea delivery network covers most countries and regions worldwide.
We offer two main shipping methods:
International Express (DHL, FedEx) — 7–10 business days (remote areas excluded), priority customs clearance.
Registered Airmail (EMS, postal services) — 10–14 business days, cost-effective option.
2. Shipping Fees & Taxes
Shipping fees are calculated automatically based on destination, weight, and method.
Import taxes, VAT, or customs duties may be charged by your local customs authority. These costs are borne by the recipient.
After-Sales Service Policy
1. Return & Exchange
Returns within 14 days if unopened and unused.
Quality-related returns: we cover shipping.
Customer preference returns: you pay for return shipping.
2. Quality Guarantee
All teas meet quality standards.
If you receive defective products (odor, spoilage, damage), contact us within 24 hours with photos/videos.
3. Customer Service
Contact via online chat, email, or phone.
We respond within 24 hours and aim to resolve within 48 hours.
Data Storage Security
Secure servers with restricted access.
Regular backups stored offsite.
Data Transmission Security
SSL encryption for sensitive data.
Industry-standard algorithms for safety.
Payment Security
All payments processed through secure providers.
No payment info stored on our servers.
Fraud detection and transaction monitoring.
Security Vulnerability Prevention
Regular security scans & patches.
Immediate action if vulnerabilities are found.